Adoption and Utilisation of Workplace E-Learning Practices in the Public Sector Organisations: A Systematic Review

Authors

DOI:

https://doi.org/10.56059/jl4d.v10i3.944

Keywords:

e-learning, adoption, utilisation, workplace e-learning practices, public sector employees, organisational learning culture

Abstract

The e-learning concept is increasingly receiving attention in education but there seems to be inadequate guidance in developing a formal programme for implementing e-learning, especially in the public sector. Hence, this study focuses on aggregating information on the adoption and utilisation of e-learning in the public sector and attempting the development of a conceptual model for understanding workplace e-learning implementation. A systematic search of the literature was conducted to collect all the literature addressing the adoption and utilisation of e-learning in the public sector. This review brought to light key factors that influence the adoption and utilisation of e-learning amongst public sector employees, including attitude, satisfaction, behaviour intention, continuance intention, or behaviour to use e-learning. The adoption and utilisation of e-learning in the public sector requires a carefully thought-through and evidence-based approach, especially the development of the e-learning programme.

Author Biographies

Marguerite Margie Serema, University of Namibia

Marguerite Margie Serema is a Doctor of Philosophy in Education (Adult Education) candidate in the Department of Higher Education and Lifelong Learning, School of Education, Faculty of Education and Human Sciences at the University of Namibia. She is passionate about e-learning practices, especially in public sector organisations. Email: seremamm11@gmail.com (Orcid: https://orcid.org/0009-0008-6888-227X) 

Sadrag Panduleni Shihomeka, University of Namibia

Dr Sadrag Panduleni Shihomeka is a media and communication practitioner, specialised in social media and youth politics in the Global South. As a researcher, he presented, and published in digital human rights, gender studies, as well as conferences, projects and seminars associated with e-Mourning and Post-death Digital Presence, online violence, e-ethics, digital leadership, and marginalisation of women online areas. Dr Shihomeka serves an external moderator and theses examiner for Journalism and Media Technology at the Namibia University of Science and Technology amongst others. In 2021, Dr Shihomeka was a Research Sprint fellow on African Digital Sovereignty at The South African Research Chair in Industrial Development, University of Johannesburg in collaboration with the Alexander von Humboldt Institute for Internet and Society, Berlin, Germany. He holds a PhD in Media and Communication from Erasmus University Rotterdam, The Netherlands, MBA, and a B. Ed (Secondary). Currently he is the Head of the Department for Higher Education and Lifelong Learning and a Senior Lecturer for Educational Media and Technologies at the University of Namibia. As an ICT4D researcher, Dr Shihomeka, collaborated with several NGOs, universities, and institutions to promote digital literacy, workplace learning and development, digital romance, e-democracy, e-addiction, e-deception and cyberbullying to empower citizens with digital skills. Email: sshihomeka@yahoo.com (Orcid: https://orcid.org/0000-0001-9874-3133)

Rakel Kavena Shalyefu, University of Namibia

Rakel Kavena Shalyefu is an Associate Professor in Lifelong Learning and Community Development at the University of Namibia. She holds certificates in Public Administration from the Polytechnic of Namibia, HIV/AIDS Counselling from the University of Namibia, Distance Education from Pennsylvania State University, Distance Education Practitioners from the University of South Africa, Dispute Resolution (Arbitration, Conciliation and Mediation) from the University of Namibia, a Postgraduate Diploma in Higher Education for Academic Developers from Rhodes University, a Bachelor of Pedagogics from the University of Fort Hare (SA), a Bachelor of Education ,honours level (postgraduate) from the University of South Africa (UNISA), a Master‘s Degree in Adult and Nonformal Education from the University of Massachusetts (USA), and a Ph.D. (Instructional Systems Design) from Pennsylvania State University (USA). She was awarded a Scholarship by USAID from 1994 to 1995 to study for a Master’s in Education (Adult and Nonformal Education) at the University of Massachusetts, Amherst, and also earned a Fulbright Scholarship from 2000 to 2004 to study a PhD (Instructional Systems Design) at Pennsylvania State University, and, recently, was granted a Commonwealth Professional Fellowship in 2022, hosted by Phoenix Project and the Decipher Research Centre at Cardiff University, Wales, UK, with a special focus on Girls’ Education and Empowerment. Also, she is a Country Director for the International Higher Education Teaching and Learning Association (IHETL), a UNAM representative on the Southern Africa Universities Learning and Teaching Forum (SAULT) and the United Nations Educational, Scientific and Cultural Organization (UNESCO). Email: rkshalyefu@unam.na (Orcid: https://orcid.org/0000-0001-6281-8877)

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Published

2023-11-17

How to Cite

Serema, M. M., Shihomeka, D. S. P., & Shalyefu, R. K. (2023). Adoption and Utilisation of Workplace E-Learning Practices in the Public Sector Organisations: A Systematic Review. Journal of Learning for Development, 10(3), 346–360. https://doi.org/10.56059/jl4d.v10i3.944

Issue

Vol. 10 No. 3 (2023): ISSUE 3

Section

Research Articles

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Copyright (c) 2023 Marguerite Margie Serema, Sadrag Panduleni Shihomeka, Rakel Kavena Shalyefu

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Received 2023-03-13
Accepted 2023-11-06
Published 2023-11-17