Students’ Perception of Quality Assurance in Higher Education in Vietnam: Empirical Evidence and Implications for Face-to-Face and Alternative Modes of Learning

Authors

DOI:

https://doi.org/10.56059/jl4d.v10i1.737

Keywords:

quality management, student engagement, quality assurance processes, internal stakeholders, Vietnam

Abstract

Students are considered the most essential internal stakeholders in the higher education sector. They play a significant role in quality assurance processes. This study aims to investigate students’ engagement with and perceptions of Vietnamese higher education quality assurance. The study conducted an online survey questionnaire for undergraduate students in five major cities across Vietnam. The researchers utilised convenience sampling method to draw a representative sample from the target population. The 1,323 valid responses were collected and analysed using IBM’s SPSS Statistical Tool. The results show that most of the Vietnamese students were aware of quality policy and quality assurance models implemented at their institutions. The purposes of quality assurance and the focus level of quality assurance were also reported on by the majority of respondents. However, the positive change as to the results of quality assurance implementation was not clearly observed by the students. The paper concludes that Vietnamese students were involved in several major quality assurance processes, and they were aware of only important quality assurance tools implemented at their university.

Author Biographies

Hien Thi Thu Ta, Vietnam National University Hanoi

Dr. Hien Thi Thu Ta is the Director of the Center for Education Accreditation, Vietnam National University Hanoi, Vietnam. She is also the Deputy Head of the Department of Accreditation and Quality Assurance, Faculty of Quality Management, VNU University of Education, Vietnam National University Hanoi, Vietnam. Email: tahien@vnu.edu.vn

Hung Thai Le, Vietnam National University Hanoi

Assoc. Prof. Dr. Hung Thai Le is the Dean of the Faculty of Quality Management and Director of the Department of Personnel, VNU University of Education, Vietnam National University Hanoi, Vietnam. Email: lthung@vnu.edu.vn

Cuong Huu Nguyen, Van Lang University

Dr. Cuong Huu Nguyen is the Director of the Department of Quality Assurance and Head of the Education Research Group, Van Lang University, Ho Chi Minh City, Vietnam. Email: cuong.nguyenhuu@vlu.edu.vn

Thanh Quy Nguyen, Vietnam National University Hanoi

Prof. Dr. Thanh Quy Nguyen is the Rector of VNU University of Education, Vietnam National University Hanoi, Vietnam. Email: nqthanh@vnu.edu.vn

Nhung Thi Tuyet Pham, Hue University

Dr. Nhung Thi Tuyet Pham is a lecturer at the College of Foreign Languages, Hue University, Vietnam. Email: pttnhung.hufl@hueuni.edu.vn

Huong Thi Pham, Ho Chi Minh City University of Education

Assoc. Prof. Dr. Huong Thi Pham is a lecturer of the Department of Educational Sciences, Ho Chi Minh City University of Education, Ho Chi Minh City, Vietnam. Email: huongpt@hcmue.edu.vn

Nhung Thi Trinh, Vietnam National University Hanoi

Ms. Nhung Thi Trinh is a staff member of the Center for Education Accreditation, Vietnam National University Hanoi, Vietnam. Email: nhungtt@vnu.edu.vn

Published

2023-03-20

How to Cite

Thi Thu Ta, H., Thai Le, H., Nguyen, C. H., Quy Nguyen, T., Thi Tuyet Pham, N., Thi Pham, H., & Thi Trinh, N. (2023). Students’ Perception of Quality Assurance in Higher Education in Vietnam: Empirical Evidence and Implications for Face-to-Face and Alternative Modes of Learning. Journal of Learning for Development, 10(1), 91–108. https://doi.org/10.56059/jl4d.v10i1.737

Issue

Section

Research Articles
Received 2022-07-13
Accepted 2023-01-27
Published 2023-03-20